Infrastructure & Telecommunications Support
With the ability to cover requirements ranging from comprehensive service desk and contact center support, including Tiers I, II and III, End-use and desk-side support, Systems Administration, Storage Area Network (SAN) administration and optimization and more, our extensive Infrastructure Operations portfolio addresses all of our customers’ support needs. FTC’s exceptional team of Infrastructure Support Services professionals leverages Information Technology Infrastructure Library principles to provide predictable, cost-effective, low-risk solutions for our customers.
Our Suite of Services
- I.T. Service Management
We provide both the framework and the resources for effective IT support to address the service needs of the customer and the end-user. Our best practices allow our customers the ability to realize real technological innovation with the tremendous benefit of high quality, cost-effective and customer-oriented support every step of the way.
- Service Desk Optimization
We develop integrated processes and automated operations to ensure that service issues are addressed efficiently and effectively across platforms and identify targeted metrics to analyze performance for continual improvement. Not only does our team react and respond quickly and effectively to user issues; we also take proactive measures to prevent these issues from repeating.
- Telecommunications Reselling and Support
We work closely with our customers to design and build a customized, secure data and voice communications infrastructure with the highest quality support services from our expert team.
- Transition of Telecommunications Services: Data, Voice and Carrier Hosted
- Our goal is to facilitate a seamless migration by activating services rapidly and scaling up as bandwidth requirements increase. Our approach provides flexibility, reduces delays and prevents outages.